Privacy Policy

This Privacy Policy explains how Dermats Labs ("we", "us", "our") collects, uses and protects your personal information when you visit dermatslabs.com or place an order with us. By using this website you agree to the practices described here.

Information we collect

• Contact and delivery details you provide at checkout: name, phone number, email address and shipping address.
• Order details such as the products you buy and your payment method (we do not store card or UPI PINs; online payments are handled by the payment provider).
• Basic technical data such as browser type, device, pages visited and approximate location, collected through cookies and analytics tools.

How we use your information

• To process, deliver and support your orders, including contacting you by phone, SMS, WhatsApp or email about your order.
• To respond to your enquiries and provide customer support.
• To improve our website, products and services, and to prevent fraud and misuse.
• To send offers or updates only where you have agreed to receive them. You can opt out at any time.

Sharing of information

We do not sell your personal information. We share it only with trusted service providers who help us operate the store (for example courier partners and payment providers), and only to the extent needed to fulfil your order, or when required by law.

Cookies

We use cookies to keep your cart, remember your preferences and understand how the site is used. You can disable cookies in your browser settings, but some features may not work properly.

Data security and retention

We use reasonable technical and organisational measures to protect your information. We keep your data only as long as needed for the purposes above or as required by law.

Your rights

You may request access to, correction of, or deletion of your personal information by contacting us. We will respond within a reasonable time.

Contact us

For any privacy questions, please use our Contact page or call +91 86994 74920.

We may update this policy from time to time. The latest version is always available on this page.