Refund Policy

Refund, Return & Cancellation Policy

We want you to be happy with every order from Dermats Labs. Please read this policy before placing an order.

You can cancel an order before it is dispatched by contacting us on +91 86994 74920 or through our Contact page.
Once an order has been shipped it can no longer be cancelled; you may refuse delivery or request a return as described below.

If you receive a damaged, leaking, expired or wrong product, contact us within 48 hours of delivery with your order number and clear photos or a short unboxing video.
After verification we will arrange a replacement or a refund, whichever you prefer and is possible.
For hygiene and safety reasons, skin care products (creams, soaps, lotions, serums, softgels and injections) that have been opened or used cannot be returned or exchanged.
Products must be returned unused, in their original packaging with all seals and labels intact.

Approved refunds for prepaid orders are returned to the original payment method (or by bank/UPI transfer) within 5 to 7 working days after we receive and check the returned product.
For cash on delivery orders, refunds are made by bank or UPI transfer.
Shipping charges, if any, are non-refundable unless the return is due to our error.

Treatment and appointment bookings can be rescheduled or cancelled with prior notice. Please contact us for details.

For any return or refund query, call +91 86994 74920 or use our Contact page.